FAQ

Frequently Asked Questions

Are your products made fresh? Yes all of our cookies and cookie pies are made fresh and made to order. We bake them and send them out on the same day to ensure they are as fresh as possible when you receive them.

Do you make your own cookie dough? Yes, we spent months refining our cookie dough recipe and use only the finest ingredients we can source to ensure the best tasting cookies you have ever had!

Do you have a good hygiene rating? Yes we are 5 star rated by the food standards agency.

What delivery service do you use? We use DPD tracked next day delivery service. As well as getting your cookies to you fast, DPD will give you a 1 hour delivery slot and options to reschedule, leave with a neighbour or in a safe place.

How much does delivery cost? Delivery is a flat fee of £5.50.

Where do you deliver to? Mainland UK (England, Scotland & Wales excluding Scottish Highlands and Islands). We do not deliver to Northern Ireland, Scottish Highlands & Islands, Channel Isles, Isle Of Man, Scilly Isles, Isle Of Wight.

Can I request an order to be delivered on a specific day? Not at this time, this is because all of our cookie pies are baked to order and we make them in batches once we have enough orders in the system to send out together. 

How long do I have to wait for my cookies? We aim to dispatch all orders as quickly as possible but ask that you allow up to a maximum of 9 working days (excluding weekends and bank holidays) for dispatch. 

Do you offer a collection service? No, not at this time.

Can you add a note to my order? No, sorry we don't have the capacity to add personal notes to orders. 

How long do your products last? Once you receive your cookies they will be good for 3 to 4 days in an airtight container, although like all fresh products they are best enjoyed within a day or 2. All of our products can also be frozen for up to 8 weeks (remember to defrost fully before warming). 

Do you offer any gluten free, dairy free or vegan products? Unfortunately we do not currently offer gluten free, dairy free or vegan products.